Most of its network outages lasted for much of the day and disrupted many of the tech giant’s services
Kyle Lerner and his girlfriend realized something was amiss when they came home on Tuesday and found their two Persian-Himalayan cat’s To meow without stopping.
Normally, an Internet-connected feeding machine would deliver kibble for them at noon, but the feline’s bowls were empty and clean. Amazon.com Inc. The gadget did not work due to a fault in its cloud-computing unit.
“We had to feed them manually like in ancient times,” said Mr. Lerner, a 29-year-old small business owner who lives in Marina del Rey, California.
Amazon Web Services is the largest cloud-computing service provider in the US, with most of its network shut down for most of the day and disrupting the tech giant’s services as well as the websites and apps of many of its corporate customers.
For many consumers, it was a wake-up call for how many Internet-enabled devices they now have in their homes and that even some of their most basic daily needs depend on a connection to the cloud.
Steve Peters of Los Angeles couldn’t tell his Roomba robot vacuum to clean up the blueberry-muffin crumbs that landed on his kitchen floor during breakfast. He relies on an app on his phone to summon the machine.
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“I had to resort to brooms and dustbins,” said Mr. Peters, a 60-year-old sports-experience designer. “it was crazy.”
In St. Louis, losing access to Amazon’s Alexa service left Mark Edelstein feeling lonely and helpless.
“We chat more with me and my wife during the day,” the 62-year-old business analyst said of the digital assistant. He regularly asks for weather and news updates. Alexa had no answer on Tuesday morning.
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“Since the pandemic, I have been tied to the Alexa system,” said Mr. Edelstein. Without it, “you almost have separation anxiety.”
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