Avanti West Coast updates website to help disabled passengers

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Vanti West Coast has updated its website to help travelers with disabilities.

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The firm said it has made changes to ensure that all customers “can confidently and independently plan their travels every time they travel”.

Updates include changing the contrast between text and background to help blind users, and modifications to the coding so that content is accessible to customers unable to use the mouse.


We want everyone to use the railway

Avanti West Coast made adjustments to its website in partnership with Accessibility Services, part of the Shaw Trust, a charity that helps disabled and disadvantaged people.

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He led the rail operator to become the first to be awarded the Shaw Trust Web accreditation for access in the UK.

Brandon Peet, Avanti West Coast Accessibility and Inclusion Manager, said: “We want everyone to use the railways and consider it important and take a consistent approach.”

He added that the operator wanted to “make travel easy and convenient for all our customers”.

Accessibility Services account manager Joe Mannock said the firm has “left no stone unturned to ensure that one and all can access their services”.

Earlier this year Avanti West Coast launched a dedicated social media forum for travelers with disabilities to share travel experiences with each other and receive support directly from the company.

In April, the National Rail Inquiry online journey planner was changed to grayscale as a mark of respect following the death of the Duke of Edinburgh. Passengers, railway employees and the disabled complained that it made the information difficult to read.


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