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California Gov. Gavin Newsom has signed a new law that requires Amazon.com Inc. And other companies will be required to disclose any quotas or workplace-productivity measures that apply to workers in the state.

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Amazon is the first law to target the central aspect of working in a warehouse, where the company has long used performance quotas to measure worker productivity as it gradually increases shipping times. About two weeks after it was approved by state lawmakers, Gov. Newsom, a Democrat, signed the bill.


Assembly member Lorena Gonzalez, the bill’s Democratic author, said it is giving workers “some basic respect back and empowering them to protect themselves.” Some Amazon warehouse and other employees have complained about working conditions and injury rates for years. Amazon has also defended the state of its workplace, vowing to reduce injuries.

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Amazon, which has not taken a public stance on the bill, did not immediately respond to a request for comment. Rachel Michelin, president of the California Retailers Association, which opposed the bill and counts Amazon as a member, has said it will exacerbate supply-chain issues already precipitated by the COVID-19 pandemic.

The new law would prevent companies from enforcing quotas and penalties that affect the health and safety of employees, including the ability to take breaks or use the bathroom. It would also require companies to disclose their quota and work-speed requirements to employees and state agencies.

While the law will affect many companies, it could have a significant impact on Amazon. If the state feels that its productivity requirements are too high, the company may have to reduce quotas and hire more workers. The company’s warehouse operations employ approximately 750,000 people.

It is also possible that other states may take similar measures.

The online retailer uses algorithmic-based quotas to measure employee productivity. While this has helped Amazon meet its faster shipping goals, some employees have said the system leads to improper firing, as well as high-stress conditions that force some corners to meet their expected rates. inspires you to try. Amazon has recorded a higher injury rate than the national average and does not disclose its quota.

Amazon has said that employee performance is measured over time and is based on employees’ experience levels, and the company is responsible for health and safety when setting performance goals. Amazon has said it is investing $300 million into worker safety and recently eased some policies that measure worker productivity.