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A new lawsuit against Chick-fil-A alleges that the company defrauded customers by raising the prices of items ordered for delivery while promising low-cost delivery fees.


The main plaintiffs in the lawsuit, Anisha Pittman and Susan Ukpere, alleged that the company levied “hidden delivery charges” on its customers in addition to the low ‘delivery fees’ depicted on its app and on its website. US District Court for the Southern District of New York.

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Representatives for Chick-fil-A have not responded to Granthshala Business’s request for comment.

According to the complaint, the company promises customers through its website and mobile app that it has “low-cost delivery” that “usually amounts to $2.99 ​​or $3.99.”

However, the company reportedly marked up food prices for delivery orders by 25% to 30%, thereby “falsifying Chick-fil-A’s promise of low-cost delivery,” according to the suit.

For example, ordering 30-count chicken nuggets for delivery will cost $5 to $6 more than ordering online and ordering in-store or in-store, according to the complaint.

“Chick-fil-A omits and conceals material facts about the Chick-fil-A delivery service, never disclosing to consumers, that the use of the delivery service would substantially increase food prices.” happens,” the complaint reads.

According to the lawsuit, “By falsely obscuring its actual delivery costs, Chick-fil-A deceives consumers and gains an unfair upper hand over competitors who disclose their actual delivery charges.”

Clients are now seeking declaratory relief, injunctive relief and damages for Chick-fil-A’s allegedly illegal practices, as well as prejudice interest, costs and attorneys’ fees.