Christmas holidays in chaos as passport delivery firm hit with delays

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The Christmas holidays may be in jeopardy after the passport office courier slows down.

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Many British sun-seekers book a break in chilly November to escape the icy grip on Britain in hopes of basking in the exotic winter sun.

However, those in need of a new passport have been warned that they may be in trouble due to delays in obtaining passports following a rise in applications for the document following the end of the COVID lockdown restrictions.


TNT, which has the contract to issue new and renewed passports, has faced complaints about delays and angry travelers have launched a petition seeking answers.

The petition states: “Thousands of us have experienced significant delays in the delivery of our passports in recent months.

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“Many people had to cancel their travel plans as a result and lost hundreds or even thousands of pounds.

“Unlike many other couriers, TNT does not provide real time tracking, nor can you provide delivery instructions.

“People have experienced multiple failed delivery attempts, others constantly pushing back their delivery dates with no end in sight.

“Some also have their passport or application supporting documents that have been lost by TNT.”

A TNT spokesperson apologized to The Times for the “inconvenience” over the delay in passports.

It faced a backlog due to a spike in applications when the Covid lockdown restrictions were eased.

The statement said: “We are taking additional steps to provide on-time deliveries by adding additional resources to operations. We apologize for any inconvenience.”

A minister said it comes after Britain reviewed its Covid travel rules in January.


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