- Tuesday’s outage hit Amazon during critical Christmas shopping period
- One expert fears outage could hit ‘already tight Amazon delivery model’
- Tech giant rubbishes concerns, says UK deliveries not affected by accident
Amazon has dismissed fears that its massive global outage could lead to Christmas chaos, despite warnings from experts that it could’Affect an already tight delivery model’.
online retail giant The company is battling to regroup after a major cloud services shutdown threatened to cause a permanent standoff during the festive season, after disrupting the company’s shipping operations on Tuesday.
Amazon services across the world were stalled for seven hours from around 3.30 pm on Tuesday after the company’s server crashed.
It affected everything from airline reservations to payment apps and video streaming services to Amazon’s own massive e-commerce operations.
Bloomberg reported that unfortunately for Christmas shoppers, an Amazon app used to interface with delivery drivers — Amazon Flex — went down, leaving vans that were supposed to deliver items sitting idle without communication from the firm. , reported Bloomberg.
According to complaints on social media, some customers who were expecting the package on Tuesday were informed that the delivery would be delayed by one to two days.
However, an Amazon spokesperson said that deliveries to customers in the UK have not been affected by the outage so far.
Despite this, Jake Moore, a cybersecurity expert at ESET, told MailOnline that the problems “could affect the already tight Amazon delivery model”.
Could Amazon deliveries in the UK be affected? Amazon’s outage reportedly means delivery drivers were unable to do their jobs Tuesday afternoon
Sites affected by Amazon shutdown:
- prime video
- amazon music
- i robot
- To light up
- go Daddy
- The Associated Press
- capital a
“These outages are becoming more and more frequent due to the massive increase in Internet traffic from online shopping near Christmas,” Moore said.
‘This outage could impact an already tight Amazon delivery model and there is no doubt that lessons will be learned quickly from this opportunity.’
Regarding the cause of the outage, Moore said, “many people are quick to suspect a cyberattack” which “cannot be ruled out completely”.
Graham Cluley, a computer expert and security blogger, said he didn’t think Christmas deliveries would be affected, adding that the cause of the outage had nothing to suggest it was related to cybercrime.
“It’s more likely to be a mango-or-garden cockup by someone rather than a deliberate attempt to disrupt Amazon,” he told MailOnline.
‘Certainly, the impact during such downtime could be significant as many other sites and services depend on Amazon Web Services behind the scenes.’
A source told DailyMail.com that the cause of the outbreak was a power failure in Virginia and not malicious hacking.
Amazon said the outage was likely due to issues related to the Application Programming Interface (API), a set of protocols for building and integrating application software.
Amazon experienced a similar problem in July, when its services were disrupted for nearly two hours and, at the peak of the disruption, more than 38,000 user reports indicated issues with Amazon’s online store.
‘Many services have already recovered, although we are working towards full recovery across all services,’ Amazon said on its Status Dashboard,
According to Page, the outages were centered around the US East 1 AWS region hosted in Virginia, so not all users may be experiencing the effects.
“We are experiencing API and console issues in the US-EST-1 region,” Amazon said.
Late Tuesday, Amazon reported that it was “starting to see some signs of recovery” but could not say when service would be fully restored.
As of Wednesday afternoon, it looks like the issues are still there in parts of North America, but have been resolved in Europe, Africa and the Middle East.
The outage came during the company’s critical and busy Christmas shopping season. Pictured is an Amazon distribution center in Robbinsville, New Jersey
In a message sent to delivery drivers via Amazon Chime, an internal chat app, Amazon said during the outage that it was monitoring network-wide technical outages affecting delivery operations.
The message seen by said, ‘Should drivers be unable to continue delivery due to an outage, move to the nearest safe place and stand. CNBC,
Tuesday’s outage caused a temporary shutdown of streaming platforms Netflix and Disney+ and a wide range of apps, according to downdetector.com.
Doug Madory, head of internet analysis at analytics firm Kentuck, said Netflix has lost 26 percent of its traffic due to the outage. The streaming giant runs almost all of its infrastructure on AWS.
Amazon’s Ring security cameras, mobile banking app Chime and robot vacuum cleaner maker iRobot, which use Amazon Web Services (AWS), also reported issues.
Downdetector.com showed more than 24,000 incidents of people reporting problems with Amazon, including Prime Video and other services.
The outage tracking website collates status reports on its platform from multiple sources, including user-submitted errors.
Amazon went down in the UK from 3.30pm on Tuesday as a global outage put a halt to online Christmas shopping, according to downdetector.com.
United Kingdom experienced widespread outage of Amazon and AWS-hosted websites, Downdetector.com Maps showed
Some users also reported having issues with Amazon Music, which some consumers pay $16 per month to access.
Amazon has experienced 27 outages in the past 12 months related to its services, according to ToolTester, a website that reviews web tools.
2021 has already seen a deluge of catastrophic outbreaks – in June, a massive blackout that brought down hundreds of websites…