Deaf woman breaks down after she’s denied service at popular chain coffee store

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A deaf woman burst into tears while filming a heartbreaking video after she was refused service at Dunkin’ Donuts because she couldn’t hear the man taking her order.

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She admitted that she was “emotional” reiterating her story, which she told to spread awareness about discrimination.

Shannon Heroux calls out Dunkin’ Donuts for discriminating against themcredit: tiktok @shannon_heroux
She claimed she was refused service because she was deaf

She claimed she was refused service because she was deafcredit: tiktok @shannon_heroux

Taking to social media, Shannon Herrocks told the coffee establishment with tears in her eyes, a Video: “A while back, I was refused service at Dunkin’ Donuts because I’m deaf.


“I didn’t know how to process it, I was confused, I couldn’t hear anything. I wear an implant but I didn’t wear it at the time.

“I’ve never been denied service before and it hurts, it gets really bad.”

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He asked the girl at the drive-thru if he needed to read her lips, before claiming that Dunkin’ was his favorite place, before claiming that when it was time to order, the girl refused to take off her mask. done.

“She goes to the manager and I can tell from her body language that she was leaving and kept giving hand signals and I told her I couldn’t hear her and needed to read her lips and she stopped writing anything.” Refused, he refused to take off his mask.

“We’re standing six feet apart, there’s plexiglass between us, I’m wearing my mask, what more do you want?! We struggle so much during this pandemic, enough is enough.

“People don’t believe I’m deaf because I speak so well, and all I can say is they didn’t believe me! That’s a curse and a blessing.”

Heroux, an Uber driver, Continuous: “I should not go through this, no deaf person should go through this.

“I am at my breaking point in this pandemic, I don’t even want to run into people anymore. I have been discriminated against against this entire pandemic and it is time someone does something.”

She then claimed that she was discriminated against at large retailers such as Costco, Walmart and Target.

“We do the right thing and you guys don’t care, you kick me out for wanting to have tea, like really?” She continued through sobs.

“I’m sorry, I’ve never felt that way and I don’t wish that on anyone. What that manager did was wrong, it happened in California, and no one was willing to help me. I just I’m sorry,” she said before finishing her heartbreaking video.

After his video, he gave an update, saying that Dunkin’ Corporate had reached out to him and was willing to work with him to spread awareness.

He claimed in his follow-up video that the corporate apologized and they came up with a solution to prevent a similar situation from happening again.

One of those solutions was for the cashier to use clear masks to use when taking orders, or to have a whiteboard nearby in case someone needed it.

She also claimed that the manager who abused her simply got a write-up and was allowed to keep her job.

Mother of one claims she has struggled a lot with this pandemic

Mother of one claims she has struggled a lot with this pandemiccredit: tiktok @shannon_heroux
Dunkin' Donuts headquarters contacted them to apologize and work together so this doesn't happen again.

Dunkin’ Donuts headquarters contacted them to apologize and work together so this doesn’t happen tiktok @shannon_heroux

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