Deaf woman says she was denied service at Dunkin’ Donuts because of disability

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A deaf woman emotionally reveals her pandemic struggles TIC Toc Video, saying that she was denied service at Dunkin’ Donuts because of her disability.

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Shannon Heroux, 32, shared two videos on her @shannon_heroux tiktok account How an employee and a manager refused to take their masks down so she could read lips because they didn’t believe she was deaf.

“I’ve never been denied service before, and it hurts. It hurts so bad. Dunkin’ Donuts is my favorite place,” she said in the first of two videos about the incident, which lasted nearly as long as Friday afternoon. was viewed seven million times.


Ms Heroux said she had a cochlear implant – an electronic device that stimulates the auditory nerve – but that she was not wearing it at the time.

She said she asked a female Dunkin’ Donuts worker to come, and she asked the employee to remove her mask so she could read her lips to understand him.

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The employee put on his mask and brought it to the manager of the store in Encino, California, west of Los Angeles.


I was refused service at Dunkin’ Donuts because I am deaf. I want to spread awareness about how this is not okay. part of the video. I

Original Soundboard – Shannon_heroux

“I’m an Uber driver, so I got a ride and I was like, ‘Hey, I have to order my drink. I have to go,'” she said. “The manager comes over and I’m just like her body language, her face Could tell, he was leaving.”

Ms Heroux said the manager waved her hand in front of her face but she could not read his lips because of the mask.

“I kept saying, ‘I can’t hear you. I can’t hear you. I have to read lips.’ He refused to write anything down. He refused to pull down his mask,” she said, noting that they were six feet apart and separated by plexiglass due to pandemic precautions in place.

“I’m wearing my mask. Like, what more do you want from us?” he added.

She said the deaf community “has struggled a lot during this pandemic. enough is enough. People don’t believe I’m deaf, and I could feel them and feel they didn’t believe me. He couldn’t believe that I was deaf because I spoke very well. It is both a blessing and a curse.”

She said in another video that she had similar experiences elsewhere during the pandemic.


Discrimination Part 2 Please watch Part 1 to understand what happened and help spread awareness to the Deaf community. ##global pandemic

Original Soundboard – Shannon_heroux

“I should not go through this. No deaf person has to go through this. I am at my breaking point in this pandemic, where I never want to listen to anyone,” she said.

“With this entire pandemic I have been discriminated against, and it is time someone did something. Target, Costco, grocery stores, Walmart, Dunkin’ now, I’ve had enough. I have had enough,” she added.

“We do the right thing and you guys don’t care. You kicked me out for wanting to have peach passion fruit tea. Like really? Something needs to change,” she said. “I never felt that way And I don’t wish that on anyone.”

He said in the third video that he has been in contact with the corporate offices of Dunkin’ Donuts.


Thank you all so much for your support and helping spread awareness! ##Dunkin Donuts ##enough is enough ##Deaf Awareness

Original Soundboard – Shannon_heroux

“The general manager at that location also wants me to go in to apologize and take care of my order, and I thought that wouldn’t be enough,” she said. “So, so I reached [out to] Corporate in the first place. “

“You know, it is important that change is made. I stand up for the deaf community. I am really happy that I spread awareness. I am glad that I reached out to all of you,” she told her audience.

in a statement to Granthshala, Dunkin’ Donuts said: “We take matters like this very seriously. At Dunkin’, we are committed to creating a welcoming environment and treating each guest with respect and dignity. We apologize for Guest has been contacted, and we are actively working with him to resolve the matter.”


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