Facebook defends system exempting ‘elite’ tier from moderation rules

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Facebook has defended a system that shields millions of celebrities, politicians and other high-profile users from some of the company’s content moderation practices under a program called “CrossCheck”.

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The program was initially launched several years ago as a “quality control measure for action against high profile accounts”, but now effectively provides immunity to VIP users until complaints are reviewed by an employee. may go, according to a new investigation wall street journal.

While a post by an everyday Facebook user that contains harassment, incitement to violence or misinformation will be promptly removed or flagged will invite sanctions, the CrossCheck program – also known as “XCheck” Known to protect public figures from this stage of moderation.


Key people who were “whitelisted” under the program include the now-suspended account of former US President Donald Trump, former US Secretary of State Hillary Clinton, Senator Elizabeth Warren and Brazilian footballer Neymar da Silva Santos Jr. WSJ.

Facebook has since responded to the report, with spokesman Andy Stone reiterating the position the company took in a 2018 blog post about CrossCheck.

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Mr Stone wrote on Twitter that: “‘Cross-check’ simply means that certain content on certain pages or profiles is given a second layer of review to ensure that we implement our policies properly Is.

“There are no two systems of justice; This is an attempt to avoid mistakes,” he said in the series of tweets. “We know our enforcement is not perfect and that there are tradeoffs between speed and accuracy.”

Citing examples of cross check exemptions, WSJ The report said that in 2019, Neymar had shared WhatsApp messages including the name and nude photos of a woman who accused him of rape. In the post, he accused the woman of extortion.

While Facebook’s policy of sharing “non-consensual intimate imagery” is to remove them using artificial intelligence, Neymar’s post went live for more than a day before it was eventually deleted. WSJ report good. An internal review found that it reached over 56 million Facebook and Instagram users, with the video being reposted more than 6,000 times.

The report said that while Facebook’s guidelines provide for unauthorized nude posts as well as the removal of the account of the person who posted them, the review “decided to leave Neymar’s accounts active, our usual ‘one’ Strike’ Profile Disabled Policy Departure”.

While Neymar denied the allegations, the woman was charged with slander, extortion and fraud. The first two charges were dropped and he was acquitted of the fraud. Neymar’s spokesman said WSJ That it follows Facebook’s policies, refusing to comment further.

An internal review of the program criticized the practice of whitelisting. Calling it a “breach of trust”, a 2019 confidential review observed WSJ Said: “Unlike the rest of our community, these people can violate our standards without any consequences.”

Citing internal documents, the report said that the number of users now receiving protection under the program has grown to 5.8 million users by 2020.

Facebook’s post from 2018 said the program’s protections “generally apply to high profile, regularly visited pages or pieces of content on Facebook so that they are not accidentally removed or skipped.” These include media organizations including Channel 4, BBC and The Verge.

The program double-checks content by celebrities, governments or Pages to avoid accidentally deleting posts intended to raise awareness of hate speech, the 2018 statement said.

“To be clear, some cross checking on Facebook does not protect profiles, pages or content from being removed. This is only done to ensure that our decision is correct,” Facebook said at the time.

John Taylor, a spokesman for Facebook’s oversight board, told AFP the board shared its displeasure at the lack of transparency in the program.

“The Oversight Board has on several occasions expressed concern about the lack of transparency in Facebook’s content moderation processes, particularly relating to the company’s inconsistent management of high-profile accounts.”


Credit: www.independent.co.uk /

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