Canmore, Alta. – Several fully vaccinated Canadians have been forced to quarantine for two weeks after returning from day trips to the US and failing to pre-register on the Arivacan app, requiring re-entry .

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Last month, the federal government adjusted pandemic-era travel rules to allow fully vaccinated Canadians to re-enter the country within 72 hours without providing a negative PCR test, which crosses the US border. The decision is widely celebrated by those living near.

However, travelers are still required to submit mandatory information, including proof of vaccination, travel date and quarantine plan, to the Arivacan app before returning to the Canadian border – causing confusion for many returning from day trips. is born.

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“It feels like I’m being punished for not being able to navigate the Arrivcan app,” said Surrey, BC resident Martin Turo. Granthshala Vancouver Friday.

On Thursday, Turo crossed the border to pick up a package in Blaine, Wash. Though he registered his journey on the Arivacan app, the 70-year-old, who admits he is not tech-savvy, could not figure out how to upload his vaccine details.

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“I brought that vaccine passport with me and (the border guard) didn’t even want to see it,” Turo said.

Despite having two COVID-19 vaccinations and a booster shot, and spending only 30 minutes south of the border, Turo is now under a 14-day quarantine order.

Similarly, Rick Minchin and his wife spent four hours in Blaine on Tuesday before heading back to New Westminster, B.C., via the Pacific Highway border crossing. Unaware of the requirements of the Arrivcan app, the couple was mandated for quarantine by the border officer with whom they spoke.

“We tried to discuss with him: ‘Can we hang out? Can we do anything else?’ He basically said ‘no,'” Minchin explained.

Toronto-area woman Laurie Fonseca Buffalo, NY. Was slapped with a quarantine order after only seven hours of shopping across the border in

“It was like getting kicked in the gut,” Fonseca told Granthshala News Toronto on Thursday. “I’m basically tied up in my house for 14 days and I’m a Canadian citizen who’s been fully vaccinated – it doesn’t make sense to me.”

Fonseca says she asked a CBSA officer if she could park her car and fill out the registration but was denied.

According to the Canada Border Services Agency, many Canadians have failed to register their trips on the app since the new rules went into effect on November 30. Yet, while some passengers have been allowed to roam, download the app and return to the border, not all have been given that opportunity, Granthshala News said.

“Subjectivity is the hallmark of arriving at the Canadian border,” Ryan Neely, a Vancouver-based immigration attorney, told Granthshala Vancouver. “It’s an officer’s decision if they want to send you away and give you time to fill out that app.”

Use of the app has drawn criticism from those who worry that senior citizens and Canadians with disabilities may not be able to navigate the app.

The federal government notes that if you have accessibility requirements or have a compatible smartphone, you can submit your information through the browser version of Arrivcan on any computer.

According to Arrivcan website“If you are not able to use Arivacan because of accessibility needs, you will not be denied boarding or entry into Canada,” the government is working to make the mobile app accessible.

However, the website also notes that travelers who do not check in using the ArrivCan feature may face delays due to additional inquiries and could potentially be “subject to enforcement action.”

What you need to know before traveling

The ArriveCAN app is available on the Apple App Store and Google Play Store. The ArriveCAN iPhone app is compatible with any iPhone, iPod Touch, or iPad running iOS 12.0 or later. On Android, the app requires Android version 6.0 or newer.

Once logged in, you will be asked to submit mandatory information including proof of vaccination, date of travel and quarantine plan. This must be done before you arrive at the border to re-enter Canada.

Upon arrival, a Canadian Border Service officer will ask to see your ArrivCAN receipt. If you are not carrying a smartphone or other device, make sure you have a printout of your arrival receipt ready.

Additional Info about Arrivcan App can be found here,

–With files from Adam Frisch, Tom Yun, Granthshala Vancouver and Granthshala Toronto