Is Virgin Media down? How to check for outages in the UK

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The past few years have shown how much we rely on the Internet: to connect us with friends when we can’t see them, to work when it’s not safe or convenient to be at the office, when we can watch sports. ‘ When we can’t be there, don’t go out for a walk.

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But it just means that the time when the internet is No Working is even more difficult. While internet companies have dealt largely with changes in habits from lockdowns and other events in recent years, they sometimes experience issues – and they can be stressful and confusing without the right information.

Thankfully, it’s relatively easy to find out if an Internet problem is really with your Internet provider — or just you, the websites you’re trying to access.


If you’re with Virgin Media, there are a number of methods – both offered by the company as well as others – to find out what’s going on with your connection.

If the internet stops working, the first thing you need to do is to check with another device, if you have one on hand. If that also isn’t working, then it confirms that something is wrong with the connection, rather than the connection to that specific computer or phone.

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After that, restarting the router can be helpful: just turn it off and on again to power on. While this is an annoying thing, it can also solve many Internet problems by resetting the connection and getting things working again.

If that doesn’t work, there’s probably something wrong with Virgin Media instead of your internet. The best way to find out about it is to navigate here The company’s “Service Status” page,

There, you can log in and test your connection and your devices. If it’s a failure rather than a temporary problem, you can follow the instructions to get help for any equipment that isn’t working.

(If you don’t want to log in, you can use its region checker to put in your postcode and see if there’s a local issue.)

It might also be worth checking Virgin Media’s official Twitter account, which is usually quick to answer any questions regarding service problems or any other issues.

Of course, those pages may not always be updated immediately. If you want something quicker, you can try Virgin Media’s Down Detector page, which will let you know if there are any issues going on.

That page works by looking at user reports and social media posts, and can therefore be falsely triggered and not always relied upon. However, if the numbers look high and the chart looks red, it suggests that there is probably a wider problem.


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