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A Queens, New York man has filed a $5 million class-action lawsuit against Canon USA Inc, claiming that the company’s all-in-one printers are unable to scan documents when ink cartridges are low .


David Leacraft filed the suit on October 12 in the US District Court for the Eastern District of New York.

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Court documents show that he purchased the Canon Pixma MG2522 All-in-One Printer at a local Walmart in March 2021 for scanning purposes, according to the advertisement.

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“After purchasing and using the device, he learned that the device did not function as a scanner when the ink cartridges were low or empty,” the court documents state.

The statement continued, “Plaintiff Leacraft was hurt and damaged as a result of Canon’s conduct.” “Plaintiff Leacraft would not have purchased the device or paid for it as much as he knew he would have to retain ink in the device in order to scan the documents.”

Court documents also alleged that Canon responded to similar complaints on a web forum, saying “there is no solution for this.”

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LeCraft’s attorney, Mark Reich, said through his ad, Canon promotes that its all-in-one printers can print, copy, and scan. Reich argues that ink is not a necessary component to scan and Canon misleadingly “forces consumers to purchase ink cartridges whether they want to use ink or print documents.”

Leacraft claimed that “Canon used false and misleading product labels and advertising to promote sales of the all-in-one printer by claiming that the devices would function as a scanner and fax machine under normal circumstances.” “

He is also suing Canon for two counts of alleged violation of New York common business law, claiming that Canon “engaged in deceptive, unfair and deceptive acts and practices, including without limitation , including failing to disclose that all-in-one printers were designed in a way that renders them unsuitable and unusable for their intended purpose.”

According to court documents, Canon has also been accused of “unjust enrichment” to solicit revenue from consumers who had to purchase ink cartridges to be able to scan documents.

Granthshala television stations have reached out to Canon for a comment.

This story was reported from Los Angeles.