The NHS COVID Pass app has stopped working, potentially leaving thousands of travelers with no means of showing their vaccine status.
This feature, which details the dose of vaccine a person has received, is required for those wishing to travel abroad as proof of vaccination.
Users reported seeing an error message on the NHS smartphone app on Wednesday afternoon, saying the high demand was “limiting access to the service”.
Responding to the issue, NHS Digital said in a statement: “There are currently issues accessing the COVID Pass on the NHS app and website. We are investigating the matter and will update as soon as possible.”
Holidaymakers complained about the outage on Twitter, with many claiming they had missed their flights because of the issue.
Henry Martin, who works in digital communications, tweeted that he was unable to fly home without the certificate. “It has been an absolute nightmare. We are stuck here in Greece because they won’t let us on a plane without a pass,” he wrote.
Another passenger, who is due to fly to the Netherlands on Thursday, said an app error put his leave at risk. “It is embarrassing. We have followed every restriction and requirement we have been asked and yet we may not be able to travel,” said Pam Whittingham.
However, NHS Digital reported Granthshala That problem was resolved at 3.15 pm on Wednesday, three and a half hours after the error first occurred.
Some events in England also require a COVID pass, although most entertainment venues do not.
According to the NHS, the vaccine certificate is also available as a paper version, but takes five working days to arrive.
A PDF version of the certificate can also be downloaded from the NHS App. Those who took this step were not affected by the outage on Wednesday.
Credit: www.independent.co.uk /