State pension CHAOS for elderly people left stranded on NO income: DWP tries to tackle claims backlog while more complaints pile up

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  • Retired taxi driver Alf Morley, 73, says his stock is running down fast
  • A 66-year-old woman who had a brain haemorrhage has her benefits cut
  • Our readers keep sending hurtful messages about their fight to start state pension payments
  • DWP has promised to resolve the issue by the end of October and has deployed additional staff.
  • Steve Webb warns some people face ‘income crisis’ while they wait

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Alf Morley: Called DWP four times and complained to his MP – he feels ‘disappointed’ by the pension service


Older people are being forced into hardship as the Department of Works and Pensions struggles to reach the top of a huge state pension backlog.

Retired taxi driver Alf Morley, 73, contacted us saying he is “desperate” as he has no income and his reserves are rapidly depleting while he waits for deferred payments to begin.

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‘I am disappointed by the poor quality service I have received,’ says Mr. Morley. ‘This is causing me a fair amount of undue stress.’

A woman who had suffered a brain haemorrhage in 1994 that turned her life had her disability benefits deducted in early July after she turned 66 — then lost her housing benefits and council tax exemption — but He did not receive any state pension.

“It is absolutely appalling,” says his son, who made a formal complaint to the DWP. All their systems and processes seem to lag behind time.’

Several weeks ago, This Is Money exclusively revealed a service slowdown in DWP.

Since then, we have been flooded with messages from furious people who condemned the horrific incompetence by the DWP when it tried to start payments or postpone state pensions.

Pensions Minister Guy Opperman has blamed the delay on the pandemic and ‘staffing issues have now been fixed’, and promised that normal service would resume by the end of October.

He said last week that hundreds of additional staff were being redeployed. Read DWP’s statement below.

The DWP is currently undertaking a massive ‘reform exercise’ after paying an estimated less than £1 billion in state pensions to more than a million elderly women.

The immediate closure of some Social Security benefits and other sources of income at pension age poses a real risk of an income crisis for those who have to wait for their state pensions.
Steve Webb, former pension minister

A National Audit Office report published this week about the scandal – uncovered by This Is Money and our columnist Steve Webb – revealed that the process was putting ‘extra pressure’ on normal state pension operations.

Parliament’s spending watchdog made no direct connection to the recent chaos, but noted that the number of outstanding new state pension claims rose to around 80,000 in July 2021, down from the 40,000 that was typical before the pandemic.

In the meantime, our readers keep sending us painful messages about their fight to get paid, indicating an ongoing problem.

The state pension is paid four weeks in arrears when it is first started, but the delay goes on for another month and sometimes many more.

Webb, a former pensions minister and now a participant in the LCP, says: ‘The large number of readers who have been in touch about the delayed state pension shows that the DWP is understanding the extent of the problem.

A recent National Audit Office report suggested that an additional 40,000 cases were outstanding in July, and that is going to take a long time to clear.

‘The immediate closure of some Social Security benefits and other sources of income at pension age poses a real risk of an income crisis for those who have to wait for their state pensions.

‘The priority should be to resolve these long standing claims at the earliest.’

Retired taxi driver aged 73 feels ‘disappointed’ by DWP

What does DWP say?

“We regret that some of the new state pension subscribers faced delays in receiving payments,” a spokesperson said.

“All those affected have been identified and we have deployed additional resources to process these as a priority. There should not be any delay in any claim made today.

The DWP says it has identified all cases affected by the delay and has deployed additional resources to process them, adding that claimants need not act.

Alf Morley planned to end the moratorium on his state pension in early July, but has faced great difficulty since he began trying to settle it in March.

The formerly self-employed taxi driver, who lives in London, tried several times to access DWP’s online system, but it didn’t recognize his details.

He called the DWP four times, most recently in July when he told a staff member that he was facing financial hardship.

“I explained to him that I had been out of work for a few months and money was running out,” says Mr. Morley, whose increased state pension would be several hundred pounds a week.

‘ He asked me if I was in financial trouble. The savings I have are dwindling. He said he would put me on an urgent list.

When he did not get any reply, he complained to the MP. Mr. Morley says he is disappointed with the pension service,

It was after Mani’s intervention, he got a call from DWP stating that his payment would start from 1st October.

‘They make it impossible,’ says son of pensioner whose disability benefit was deducted

Mary Carr (not her real name), a former child minder from Bristol, has not been able to work since suffering a brain haemorrhage several decades ago.

After reaching the age of 66 in July, his son John says the DWP was quick to eliminate his Employment and Support Allowance, and although he has been awarded personal liberty payments, it replaced that income. not done.

Due to the DWP reporting the termination of its ESA to its local authority, its housing benefit and council tax reduction has been suspended…


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