Experts believe there’s a problem with the system that blocks the way your phone or computer connects to sites.
WhatsApp, Instagram and Facebook have now been shut down for five hours – the outage has completely barred users from accessing services and caused major embarrassment for one of the world’s biggest technology companies .
disruption, which struck Facebook5 minutes before UK time (or 9 a.m. on the US West Coast, where the company is headquartered in the San Francisco Bay Area), a whistleblower accused the firm of repeatedly prioritizing profits over crackdown on hate speech and misinformation Came a day after installing. .
The sites confirmed on Twitter that they are aware of the issues and are working to resolve them. But all three remained down at 10 p.m. UK time on Monday, making it the longest-ever disruption.
What is happening?
According to the web service monitoring platform DownDetector, thousands of people reported power outages before 5 p.m.
Data from its website showed that around 50,000 people had reported the outage on Facebook.
Most of the complaints cited issues with the website (72%), while others were related to server connection and app issues.
More than 75,000 had complained about WhatsApp, with 43% reporting with the app itself, while 28% cited server connections and 28% related to messaging.
More than 30,000 Instagram users also received similar complaints, with 51% citing app-related, 26% on server connections, and 23% citing the website.
A graph on the DownDetector website showed a clear spike since 4 pm.
Many users. are using it Facebook Credentials to log into third-party apps like Pokémon Go and Match Masters were also facing issues.
According to the new York TimesThe outage has also taken down Workplace, the company’s internal communications platform. Additionally, employees reportedly cannot receive external email at this time.
what’s the problem?
Facebook hasn’t said what’s causing the interruption – but technology journalists and security experts think there’s a problem with the system that tells your phone or computer to connect to sites.
In particular, it has to do with workspace Name system (DNS), which translates an address such as “ facebook.com” as an IP address such as 188.8.131.520 or otherwise, web addresses allow users to reach their destination.
Facebook Controls the relevant settings themselves. A similar failure at cloud company Akamai Technologies Inc. led to the closure of several websites in July.
According to reports, DNS records leading people to Facebook and Instagram were taken back on Monday, meaning the sites were inaccessible. The claim has not been confirmed by the US firm.
An external hack was seen as less likely. Two members of the Facebook security team told the new York Times, speaking on condition of anonymity, it is unlikely to be related to a cyber security attack.
On the other hand, a massive denial-of-service attack that could overwhelm one of the world’s most popular sites would require either coordination between powerful criminal groups or a very innovative technology.
Cybersecurity expert Jake Moore told the PA news agency: “There have been many reports and I’m struggling to figure out what exactly happened – I’m reading that it could be DNS related, meaning That’s no problem with the connection knowing where to go on your device.
“It could be a human error or a software bug lurking in the shadows, but Facebook needs to do its best to minimize the problem of creating more panic about this.
“The biggest problem is fear over cyberattacks, but as we saw from Fastly over the summer, I would place my bet on it that it is not because we are talking about one of the biggest companies in the world, but always There’s a chance.”
What are companies saying?
WhatsApp said on Twitter, “We are aware that some people are experiencing problems with WhatsApp at this time.
“We are working to get things back to normal and will send an update here as soon as possible. thank you for your patience.”
Instagram said: “Instagram and friends are having a little hard time right now, and you might have problems using them. Stay with us, we’re on it.”
A Facebook company spokesperson said: “We know that some people are having trouble accessing our apps and products.
“We’re working to get things back to normal as soon as possible, and we apologize for any inconvenience.”
The official Twitter account jokingly tweeted: “Hello everyone really.”